Welcome to shokran.io.

These Terms of Service and Public Offer (the "Terms") govern how you use the website shokran.io and the client services provided by the Shokran Group, which includes:

• Finvoka Payments Inc., incorporated under the laws of Canada
• ShokranPay Inc., incorporated under the laws of Labuan, Malaysia

In these Terms, we refer to these entities together as the "Shokran Group", and individually as a "Shokran Group Company". We refer to you as the "Client".

By starting the onboarding process on shokran.io (including filling in any application, KYC or compliance forms, or uploading documents), by creating an account on shokran.io and ticking the checkbox to accept these Terms, and/or by accessing or using our services in any way, you enter into a legally binding agreement with the relevant Shokran Group Company on the basis of this public offer.

If you do not agree with these Terms, you must not use shokran.io or any of our services.

1. Key definitions

• Website - the Shokran Group online resource at shokran.io, including all subdomains and pages.
• Client Account - your personal, secure area on the Website, accessible after registration.
• Services - client onboarding and support, information and operational support related to payments and financial services, and any other services described on shokran.io or in your Client Account.
• Tariffs / Pricing - the fees, commissions and other charges applicable to the Services, as published on shokran.io and/or in your Client Account.
• KYC/AML - "Know Your Customer" and anti-money-laundering measures, including identification and verification of clients, monitoring of activity and other compliance checks required by law and internal policies.

2. Who provides the services

Depending on the specific product, your jurisdiction and internal allocation within the Shokran Group, the Services may be provided by:

• Finvoka Payments Inc.; and/or
• ShokranPay Inc.

The specific servicing entity may be indicated in your Client Account, in invoices, agreements or official communications.

3. Acceptance of the offer

3.1. You accept these Terms and our public offer at the moment you first do any of the following:

• start the onboarding process, including filling in or submitting any application, KYC or compliance forms, uploading documents or providing data to us through shokran.io or any related onboarding portal;
• create an account on shokran.io and tick the checkbox confirming that you accept the Terms;
• access or use your Client Account;
• request or use any Services through shokran.io or any interface we make available to you.

3.2. From that moment, a contract between you and the relevant Shokran Group Company is deemed concluded on these Terms.

3.3. By accepting these Terms, you confirm that you have read, understood and agreed to:

• these Terms;
• our current Tariffs / Pricing;
• our Privacy Policy;
• any other documents we designate as part of our terms on shokran.io or in your Client Account.

4. Registration, account and client data

To use the Services, you must:

• register on shokran.io;
• provide accurate, complete and up-to-date information;
• keep your login and password secure and confidential.

We may ask you for additional information and documents as part of KYC/AML and other compliance checks (for example, ID documents, corporate documents, beneficial ownership information, source of funds, etc.).

You are responsible for all actions carried out through your Client Account unless you have notified us that your credentials have been compromised and we have acknowledged this.

5. Fees, tariffs and payment

Our fees and pricing are set out in the current Tariffs published on shokran.io and/or in your Client Account.

By using shokran.io and our Services, you agree that:

• we may charge fees, commissions and other charges in accordance with the Tariffs;
• such fees may be automatically deducted from funds processed by or through the Shokran Group for or from you;
• the amount of fees may depend on transaction volume, geography, currency, type of service and other parameters specified in the Tariffs.

We may update the Tariffs from time to time. Updated Tariffs will be published on shokran.io and/or in your Client Account and will apply from the date indicated there.

If you continue to use the Services after Tariffs change, you are deemed to have accepted the updated Tariffs. If you do not agree with the new Tariffs, you must stop using the Services and close your account.

6. AML/KYC and compliance

The Shokran Group operates under applicable AML/CFT (anti-money-laundering and counter-terrorist-financing) and sanctions requirements, and follows international best practices.

This means we may:

• identify and verify you and, where relevant, your ultimate beneficial owners;
• request documents on your business, ownership structure, and source of funds/wealth;
• monitor your activity and transactions;
• delay, suspend or decline transactions or services that appear suspicious or non-compliant, or where required by law, regulators or internal policies.

If you refuse to provide requested information or documents, we may be unable to onboard you, may restrict your account or may terminate our relationship with you.

7. What you must not do

You must not use shokran.io or our Services for:

• any illegal activity;
• money laundering or terrorism financing;
• breaching sanctions or other regulatory restrictions;
• fraud or misrepresentation;
• any activity that may damage our reputation or violate applicable laws.

You are responsible for complying with the laws of the country where you are resident/registered, as well as any other laws that apply to your use of our Services.

8. Liability and limitations

To the maximum extent permitted by law:

• The Shokran Group is not liable for actions or failures of banks, payment systems, correspondent banks or other third parties.
• We are not liable for delays, refusals or impossibility to execute transactions caused by regulatory restrictions, sanctions, technical failures beyond our control, or errors by you (such as incorrect payment details).
• We are not liable for any indirect or consequential losses or for lost profits.

If a court or applicable law requires us to be liable, our total liability to you for any claim will be limited to the amount of direct actual loss you prove and, in any case, will not exceed the total fees you paid to the relevant Shokran Group Company for the Services in the three (3) months preceding the event giving rise to the claim, unless a different limit is mandatorily required by law.

9. Term and termination

These Terms apply from the moment you accept them and continue until terminated.

You may terminate the relationship with us at any time by:

• stopping the use of our Services; and
• submitting a termination request through your Client Account or via the contact channel provided there,

provided that you have settled all outstanding fees and obligations.

We may suspend or terminate your access to shokran.io and/or the Services, or close your account, for example if:

• you breach these Terms or applicable laws;
• you do not provide information required for KYC/AML or other compliance checks;
• we identify an unacceptable legal, sanctions, compliance, fraud, or reputational risk.

10. Changes to these Terms

We may update these Terms, the Tariffs and related policies from time to time.

When we do so, we will publish the updated version on shokran.io (and may also notify you in your Client Account or by email, where appropriate). The updated Terms will apply from the date indicated in them or, if no date is specified, from the date they are published.

If you continue to use shokran.io or our Services after the new Terms come into effect, you are deemed to have accepted them. If you do not agree, you must stop using the Services and close your account.

11. Governing law and disputes

The law governing our relationship and the courts that have jurisdiction will be the law and courts of the jurisdiction of the Shokran Group Company that actually provides the relevant Services to you (for example, Canada or Labuan, Malaysia), unless we agree otherwise in a separate written agreement with you.

Before going to court, both you and we will try to resolve any dispute by good-faith negotiations. If this is not successful within a reasonable time, the dispute may be brought before the competent court of the applicable jurisdiction.

Checkbox text (for registration / onboarding page)

By proceeding with onboarding or creating an account on shokran.io I confirm that I have read and accept the Shokran Group Terms of Service & Public Offer, the current Pricing, and the Privacy Policy.